At AFH Organic, we want you to be fully satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.

Eligibility for Returns

You may request a return or exchange within [7] days of receiving your order if:

  • The product received is damaged, defective, or incorrect.
  • The product seal is broken or tampered with upon delivery.
  • You received the wrong item or quantity.

For hygiene and safety reasons, opened, used, or partially used skincare products cannot be returned or exchanged, unless the item is defective or damaged upon arrival.

Non-Returnable Items

The following are not eligible for return:

  • Products that have been opened, used, or show signs of use.
  • Products purchased on clearance, sale, or as part of a promotional bundle (e.g., Buy 2 & Get 1 Free offers), unless defective.
  • Products without original packaging.

How to Request a Return or Refund

To initiate a return or refund:

  1. Contact us at afhorganic@gmail.com within [7] days of delivery, along with your order number and photos/video of the issue (for damaged or incorrect items).
  2. Our team will review your request within [1–2] business days.
  3. If approved, we will arrange for pickup or ask you to ship the item back to our facility.
  4. Once the returned item is received and inspected, we will process your refund or replacement.

Refund Method & Timeline

  • For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or mobile wallet (e.g., EasyPaisa/JazzCash) to the details you provide.
  • Refunds are typically processed within [7–10] business days after the returned item is received and approved.
  • Shipping charges, if applicable, are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

If you’d prefer an exchange instead of a refund (e.g., different product or size), please mention this when contacting us. Exchanges are subject to product availability.

Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled but may be eligible for return as per the policy above.

Damaged or Incorrect Deliveries

If your order arrives damaged or you received the wrong product, please contact us within [48 hours] of delivery with photo evidence so we can resolve the issue promptly with a replacement or refund.

Contact Us

For return, refund, or exchange requests: