AFH Organic (“we,” “our,” “us”) operates the website afhorganic.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or purchase our skincare products, including our organic hand and foot creams.

By using this Site, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information when you interact with our Site:

  • Personal Information: Name, phone number, email address, shipping address, and billing address provided when placing an order or creating an account.
  • Payment Information: For Cash on Delivery (COD) orders, no online payment details are collected. If online payment methods are added in future, payment data will be processed securely through third-party payment gateways and not stored on our servers.
  • Order Information: Products purchased, order history, order value, and delivery preferences.
  • Technical Information: IP address, browser type, device type, and pages visited, collected automatically through cookies and analytics tools.
  • Communication Data: Messages sent to us via email, WhatsApp, Instagram, Facebook, or our contact form.

How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders across Pakistan.
  • Communicate order confirmations, delivery updates, and customer support responses.
  • Improve our website, products, and customer experience.
  • Send promotional offers or updates, only if you have opted in.
  • Prevent fraud and maintain the security of our Site.
  • Comply with applicable legal and regulatory requirements.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings; however, this may affect certain features of the Site.

Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only with:

  • Delivery/courier partners to fulfil and deliver your order.
  • Service providers who assist with website hosting, analytics, or customer support, under confidentiality obligations.
  • Legal authorities, if required by law or to protect our legal rights.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal record-keeping requirements.
  • Opt out of promotional communications at any time.

To exercise these rights, contact us at [afhorganic@gmail.com].

Children’s Privacy

Our Site and products are intended for users who are 18 years or older. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

For any questions regarding this Privacy Policy, contact us at: